Terms & Conditions

Welcome to our web site (“flapper.it”). These General Terms and Conditions of Use govern the access to and use of flapper.it. The access to and use of this web site as well as the purchase of products on flapper.it are based on the assumption that these General Terms and Conditions of Use have been read, understood and accepted by you.

This website is managed and maintained by Flapper s.r.l. (“Flapper”), with registered office in Italy at Via Larga, n. 6, 20122, Milano (MI), business register number, tax code and VAT number 09318190965.

If you need any assistance, go to the Customer Care area, where you will find information on orders, shipping, on refunds and returning products purchased on flapper.it, a registration form, tips and other general information on the services provided by flapper.it.

To request any additional information, please contact us by visiting our specific area. For any other legal information, go to the sections: General Terms and Conditions of Sale, Return Policy and Privacy Policy of flapper.it.

Flapper may amend or simply update all part of these General Terms and Conditions of Use. Any amendment or update to the General Terms and Conditions of Use shall be posted for our users on the Home Page of flapper.it as soon as such amendments or updates have been made and shall be binding as soon as they are published on the web site in this section.

Therefore, you should regularly access this section on the web site in order to check the publication of the most recent and updated General Terms and Conditions of Use of flapper.it. If you do not agree to all part of Flapper’s General Terms and Conditions of Use, please do not use our web site.

The access to and use of flapper.it, including display of web pages, communication with Flapper, downloading product information and making purchases on the web site, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity.

Remember that you will be liable for your use of flapper.it and its contents. Flapper shall not be considered liable for any use of the web site and its contents made by any of its users that is not compliant with the laws and regulations in force, without prejudice to Flapper’s liability for intentional torts and gross negligence.

In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent), as well as for any improper use of such data or information.

Intellectual Property Rights

flapper.it’s contents, including but not limited to, works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos and any other material posted on flapper.it in any format, including menus, web pages, graphics, colours, schemes, tools, fonts, design of the web site, diagrams, layouts, methods, processes, functions and software which are part of flapper.it, are protected by copyright and by any other intellectual property right of Flapper and of the relevant right-holders. The reproduction, wholly or in part, in any form whatsoever, of flapper.it and of its contents is not allowed without Flapper’s written consent.

Flapper has the exclusive right to authorise or prohibit any reproduction (whether direct and indirect, temporary or permanent or by any other mean or in any form, in whole or in part) of flapper.it and its contents.
As far as the use of flapper.it is concerned, you are only authorised to display the web site and its contents.

You are also authorised to carry out all the other temporary acts of reproduction which are transient or incidental and an integral and essential part of displaying flapper.it and its contents and which have no independent economic significance. You are also authorised to surf on the web site for the lawful use of flapper.it and its contents.

You are not authorised to reproduce by any means or in any form, in whole and in part, flapper.it and its contents. Any reproduction must be authorised from time to time by Flapper or, if necessary, by the authors of the work posted on the web site. Such reproductions shall be carried out for lawful purposes and in compliance with copyright and the other intellectual property rights of Flapper and of the authors of the works posted on the web site.

The authors of works posted on flapper.it are at any time entitled to claim the authorship of their work and to object to any distortion or any other modification of the works, including any damage to the works which may prejudice the honour and reputation of the authors.

You undertake to comply with the copyright of the authors who chose to publish their work on flapper.it or have cooperated with flapper.it in the creation of new expressive and artistic works which are intended for publication, not exclusively on the web site, or which are an integral part of the web site.

In any event, you are not authorised to use, in any manner or form whatsoever, the contents of the web site or any single work protected by copyright or any other intellectual property right. By way of example, you must not alter or modify the web contents or any work protected by copyright and by any other intellectual property right without Flapper’s consent and without the consent, where necessary, of each author of the works posted on flapper.it.

Trademarks and Domain Names

Flapper is the exclusive owner of the logos and registered trademarks “Flapper” and “flapper.it” and “Genevieve Xhaet” and of any other sign which includes the word “Flapper” and the domain name “flapper.it”.

All of the other signs which are used for distinguishing the products sold on flapper.it posted on the web site are registered trademarks of the respective owners and are used on flapper.it only for the purpose of distinguishing, describing and advertising the products sold on flapper.it.

Flapper and all of the other owners of registered trademarks are entitled to the exclusive use of the trademarks respectively owned.You are not authorised, without the consent of Flapper and of any other owner of the registered trademarks posted on the web site, to use such trademarks for distinguishing products or services.

Most of the trademarks posted on the web site and concerning the products for sale on flapper.it are famous and well known to the general public and to each user of flapper.it.

Any unlawful or unauthorised use of such trademarks is prohibited and gives rise to serious legal consequences. Such trademarks and any other sign posted on flapper.it must in no way be used in order to obtain undue advantage from the distinctive character or reputation of these trademarks or in such a way as to damage them and their owners.

Links to Other Web Sites

flapper.it contains links to other web sites which are in no way connected to flapper.it or Flapper.

Flapper does not control or monitor such third party web sites or their contents. Flapper shall not be held liable for the contents of such sites and/or for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting those web sites.

Please, pay attention when you access these web sites through the links provided on flapper.it and carefully read their terms and conditions of use and their privacy policies. Our General Terms and Conditions of Use and Privacy Policy do not apply to the web sites of third parties.flapper.it provides links to other web sites exclusively to help its users in searching and surfing the Internet and to allow links to web sites on the Internet.When Flapper provides links to other web sites, Flapper does not recommend that to its users access these web sites and it does not provide any guarantees to their web content or to services and products supplied and sold by these web sites to Internet users.Links to flapper.it

Please, contact Flapper at the following e-mail address support@flapper.it if you are interested in linking the home page of flapper.it and other web pages which can be publicly accessible. You are requested to contact Flapper for requesting our consent to linking flapper.it. Flapper grants links to flapper.it free of charge and on a non-exclusive basis.

Flapper is entitled to object to certain links to its web site in the event that the applicant who intends to activate links to flapper.it has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by the market operators, or has made unfair competition activities vis-à-vis Flapper or the latter’s suppliers, or when Flapper fears that such practices or such activities might be adopted by the applicant in the future. In any event, it is forbidden to post deep links (such as deep frames) to flapper.it or to use unauthorised meta-tags without Flapper’s consent.

Disclaimers on Content

Flapper has made all efforts to prevent the publication on its web site of content describing or representing situations of physical or psychological violence or which, according to the sensitivity of flapper.it’s users, might be deemed to violate civil beliefs or human rights and dignity, in all its forms and expressions.In any event, Flapper does not warrant that the contents of the web site are appropriate or lawful in other Countries outside Italy.

However, in the event that such contents are deemed to be unlawful or illegal in some of these Countries, please do not access our web site and, where you nonetheless choose to access it, we hereby inform you your use of the services provided by flapper.it shall be your exclusive and personal responsibility.

Flapper has also adopted measures to ensure that the content of flapper.it is accurate and does not contain any incorrect or out-of-date information.However, Flapper cannot be held liable for the accuracy and completeness of the content posted by Flapper on its web site, except for its liability for tort and gross negligence and as otherwise provided for by the law.

Moreover, Flapper cannot guarantee that the web site will operate continuously, without any interruptions and errors due to the connection to the Internet. In the event of any problem in using our web site please contact us by visiting our Customer Care area. A Flapper representative will be at your disposal to assist and help you to restore your access to the web site, as far as possible.

At the same time, please contact your Internet services provider or check that each device for Internet connection and access to web content is correctly activated, including your Internet browser.

Although Flapper shall use its best efforts to ensure regular access to its web site, the dynamic nature of the Internet and web content may not allow flapper.it to operate without any suspensions, interruptions or discontinuity due to updating the web site.Flapper has adopted adequate technical and organisational security measures to protect services on flapper.it, integrity of traffic data and electronic communications in order to prevent unauthorised use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/non confidential information regarding users of flapper.it, and to avoid unauthorised or unlawful access to such data and information.

Governing Law

These General Terms and Conditions of Use are governed by Italian law.In accordance with consumer protection legislation, you may exercise your right to return purchased products without incurring any penalty and without the need to provide any reason, by informing Flapper within fourteen (14) days from the date on which you received them from flapper.it.

In accordance with consumer protection legislation, the right to return may be exercised by employing one of the following methods of your choice: i) use of the Return Form (consistent with the form that has been standardized in accordance with consumer protection legislation) which is available online in the Customer Care area, and which should be wholly completed in order to obtain a return number (the Vendor will send you an e-mail confirming receipt of the return request made through the Return Form); ii) use of the Form (consistent with the form that has been standardized in accordance with consumer protection legislation), duly completed in all fields; iii) sending the Vendor another declaration explicitly stating your decision to withdraw from the contract, without prejudice, in this latter case, to your pre-existing responsibility to prove that the return right was exercised in a proper, timely manner.Return items must be shipped back to Flapper within fourteen (14) days from the date on which you informed the Vendor of your decision to withdraw from the contract.

The products may be returned by dispatching the package through the shipping agent indicated by Flapper (UPS) using the pre-paid and pre-printed label inside your package or through another shipping agent.In certain circumstances, duly specified in the Return Form, it is possible to exchange a given product with another.



This privacy policy sets out how Flapper.it uses and protects any information that you give Flapper.it when you use the website Flapper.it. Flapper.it is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Flapper.it may change this policy from time to time by updating this page. You can review the most current version of the Privacy Policy at any time on this page. Users are responsible for keeping themselves updated with such changes.


We may collect the following information:
Name - so we know what to call you
Email address - so we can email you order confirmations, delivery delays, offers etc.
Billing address - for the purposes of validating your card (for your security and ours)
Delivery address - so we know where to deliver your products
Telephone number - so we can contact you if we have a problem with your order

Gender and Country - to help us improve our services and for occasional marketing communications
Credit card details - we only ask for these when you place an order Flapper.it.
For security reasons, we do not store any payment information in our database.


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address that you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer's needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


You may choose to restrict the collection or use of your personal information in the following way: if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@flapper.it.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties that we think you may find interesting if you tell us that you wish this to happen.